You must include your name, telephone number, order number and a description of problem so we may properly assist you. To obtain a authorize RMA please Contact Us. Yes all returns must have a return authorization. We truly want you to 100% satisfied with your order. We reserve the right to replace or repair your item at our discretion.
If there is a gross error on our part, or a defect in our product, we generally will send out a new item. Your order is being made especially for you and typically cannot be resold to someone else if returned. We normally DO NOT accept returns on custom made or personalized items. If you do not receive a notification within 24 hours your email may have gone to your spam folder on your computer. You will receive a order confirmation notice from us usually within 2 - 3 hours. If you cannot locate your email it maybe in to a spam folder on your computer. Find your order number by locating your "Order Number Confirmation Email" from Just. You can check your order status by LOGGING IN to Just Monograms and inserting your email address and order number. We will ship your items USPS Unless other notified otherwise. Out of stock items that require personalization may require additional time for shipment. Check item description to check stock status. Most in stock items ship within 5-7 business days, but allow up to 2 weeks for items to be shipped. We can generally get a quote to you within a 3 - 7 days! Please include the item number and the quantity needed and how soon you are needing this item. Yes we offer discounts on bulk orders please Contact Us. We also do "Monthly Giveaway's" just for signing up. Yes we do! Sign up for our email newsletter to get all the latest deals and specials we run.
► Do you offer discounts or run specials? We are closed Saturdays, Sundays & most holidays. This does not include your shipping time, you will have a choice of shipping options when checking out. This will put your order straight into production, a $10.00 rush fee will apply. The answer is yes! Please select the "Please rush this order" when choosing your selection for checkout. We have several shipping options available, please choose the shipping method that fits your need when checking out. During busy seasons or holidays, these items can take up to an extra week due to the volume of orders. Our processing time refers to the amount of time it takes to personalize the item(s) to be personalized and does not include delivery time once the completed order has left our shop. Generally our processing time is 4 - 5 days once a order is placed. See our Shipping page for all our shipping options.Īll orders must be placed online to make sure of the accuracy of the spelling. See Ordering Information for all ordering options. See Sizing Information for all sizing options. See our Return Policy for all our return questions. Online Chat- Our online chat hours are Monday - Friday 10am - 4:30pm EST. If you have a existing order please have your order number ready before calling. Phone lines are open from 9am to 5pm EST.
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